E3 Customer Service Training

Execute Excellence Every Time

At UST each employee participates in an intensive three-day training program focusing on client, customer and company expectations; policies and procedures; product knowledge, and most importantly, customer service. While our competitors tell customers to “call the store” with questions unrelated to their delivery responsibilities, UST’s thorough training provides our teams with detailed product information which results in fewer returns, fewer exchanges and happier customers.

We are dedicated to training our delivery teams to be attentive and responsive to customer needs, both spoken and unspoken. They understand that communication is key to having a happy customer. Should problems arise our delivery teams are trained to ALWAYS work toward a resolution – whether the issue was a result of their actions or not. And UST doesn’t end employee training after the initial session. Each team member is required to go through E3 customer training every six months.

“Executing Excellence” is our mission at UST, and our people make the difference. We make certain that all of our efforts reflect this desire and that each UST employee shares our passion and understanding of this mission.

We do more with less. We deliver more product on fewer trucks. We run our warehouses with fewer personnel. We supervise operations with a smaller support staff. The end result of these efficiencies is better rates for our clients – with absolutely NO compromise in service.